Warranty & complaints

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that gives you a warranty claim.

Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will provide repair or replacement free of charge.

Complaints

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@thuisbloemist.be. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to submit your complaint through the European Union platform.